Therapist Terms and Conditions / Code of Conduct

 

 

Although therapists are self employed they are still representing Spa To You, so at all times I expect therapists to follow the terms and conditions listed below.

Before an Event Takes Place:

• The therapist must be must be eligible to work in the UK.

• Therapists must be professional at all times, ensuring that they are dressed appropriately and smart. We expect all therapists to wear a therapist’s tunic, black trousers and black shoes. Therapists must have a clean appearance.
• When a booking has been made I will email therapists with the details to see they are interested and available. The therapist must check the distance before  agreeing to do the booking. I attempt to place therapists on bookings as close to their base location as possible, however if the therapist doesn’t mind travelling outside of their usual area then let me know.
• I book therapists based on location, qualifications and on a ‘first come first served basis’ we accept no responsibility for the therapist not receiving any bookings. The therapist should ensure they have regular access to their email if they don’t want to miss out on any potential work.

•  The therapist will receive email confirmation of the booking, once they have accepted the booking they are expected to make sure they keep the space free in their diary/schedule. The treatment schedule will be emailed over as soon as its received.

• The therapist must let me know at least 48 hours notice if they are unable to attend a booking for any reason, so that an alternative therapist can be booked in. (family emergencies, childcare or last minute sickness cannot always be helped so if any of these occurs please let me know with as much notice as possible)

• The therapist will provide services as an independent contractor and should not be considered in any way or at any time to be employed. 

• Spa To You may share the therapists contact details with clients they are providing treatments for once a booking has been confirmed.

 

During an Event:

• On arrival at the event therapists must ensure they introduce themselves and check the treatment schedule with the host to make sure all guests have arrived and will be ready at their allocated time.
• The therapist must maintain professional and friendly at all times, during the assignment and must not disclose any company information to the client.
• Therapists must only use professional products to carry out their treatments (i.e. those that can only be purchased through trade outlets or wholesalers) do not use ‘high street’ branded products for treatments. (If you require further information regarding where professional brands can be purchased please contact Spa To You.
• Therapists must ensure that they have seen a completed ‘client consent form’ prior to commencement of each treatment. Therapists must respect and maintain client confidentiality during and after the event.
• Therapists must refrain from smoking, drinking alcohol or taking recreational drugs prior or during the booking.
• Arrive at the venue 30 minutes before the first appointment to set up and keep to the scheduled treatment times.
• Therapists must treat guests at the pamper party with the same level as professionalism as they would their own clients.
• Therapists must provide all products and equipment to enable them to complete the treatments they are booked to provide.
• The therapist will invoice Spa To You for the previously agreed payment following the completion of the booking. Our Payment terms are 7 days, although payment is usually issued within  2- 3 working days.

It is the responsibility of the therapist to acquaint themselves with these Terms and Conditions. These Terms and Conditions are subject to change by Spa To You at their discretion at any time. The therapist is bound by the current Terms and Conditions when accepting a booking.